• June 23, 2022

    Garnet River launches GarnetCare

    New healthcare business solutions practice will help health plans, administrators, hospitals and providers improve customer experience and program performance through system and process optimization.

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  • June 23, 2022

    Six must-dos as the Medicare Advantage Annual Election Period approaches

    Over the last decade, enrollment in Medicare Advantage has more than doubled. For health plans and the healthcare BPOs that often support them, this represents tremendous opportunity—provided they can navigate the demanding regulations. With the Annual Election Period (AEP) rapidly approaching (running October 15 to December 7th), here are six items Medicare Advantage Plans and BPOs must ensure are complete within the CMS regulatory timeframes.

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  • February 9, 2022

    Michael Conlin named marketing communications director

    “Over the course of his career, Michael has exhibited great leadership and has an impressive track record of helping clients grow their brands and get results,” said Steve Richards, CEO, Garnet River. “His diverse skillset and experience across a range of industries makes him a great addition to our team at a time when we’re poised for tremendous growth in our Staffing, Robotic Process Automation and Managed Outsource practices.”

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  • November 24, 2020

    What it takes: The power of grit

    With COVID fatigue settled it, it's easy to feel like that character from the movie network...and cast open the window and shout: "I'm mad as hell, and I'm not going to take this anymore." It would be cathartic, certainly, but there is often strength in "taking it" and persisting with grit. And grit, paired with an open mind, can lead to some really great things.

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  • July 15, 2020

    Ten lessons at twenty

    In celebration of our 20 year anniversary, Garnet River CEO and board member Steve Richards reflects on 10 key lessons learned over the years.

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  • May 5, 2020

    Technology + Shakespeare = To thine own self be true

    It’s easy to say the workplace will never be quite the same after Covid-19. The Quarantine experience and the inevitable momentum behind technology’s drive for personalization will lead to more enlightened thinking about how to engage “human resources” for the organization. The smart organization will channel Shakespeare, look in the mirror, and find a way to be true to itself through the innovative use of technology.

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  • November 2, 2018

    Three Elements that Complete the Governance Pyramid

    The governance pyramid is built bottom-up with policy, standards, process, procedures, and guidelines. To be effective, the structure needs to be organized, consistent, and aligned with to policy and business need.

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