Information Garnet River Collects
When you use our Websites, we may ask you to provide Personal Information when you:
- Use our Websites;
- Complete Contact Us forms;
- Participate in a survey;
- Apply for a job, submit your resume/CV or create a candidate profile;
- Register with this site;
- Ask a question or report a problem with this site;
- Request quotes, services, support, downloads, trials, whitepapers or information;
- Place orders for products or services or register for events or webinars; or
- Contact us for any other reason.
Personal Information we request may include your email address, name, physical address and telephone number. We may automatically collect other types of information when you visit our Websites, such as your network location, the Internet Protocol (IP) address of your computer, browser type and language, the Uniform Resource Locator (URL) of the website that referred you to our Websites, average time spent on this site, and what sections or pages of our Websites you visit.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
How Garnet River Uses the Personal Information We Collect
Garnet River may use your Personal Information collected through this site to:
- Deliver the services or carry out the transactions you have requested;
- Send communications to you, such as your transaction status, including order confirmation, information about new services, changes, or promotions;
- Customize, analyze and improve our Website’s content, services and layout, our products, and our marketing and promotional efforts;
- Enforce our conditions of sale, our Website’s terms and/or separate contracts (if applicable) with you;
- Prevent fraud and other prohibited or illegal activities;
- Protect the security or integrity of our Websites, our business, or our products or services; or
- For other purposes, as disclosed to you at the point of collection or as required or permitted by law.
Personal Information collected may be stored and processed in the United States or in any other country in which Garnet River or its corporate affiliates, subsidiaries or agents maintain facilities. By using Garnet River products and services (including our Websites), you consent to any such secure transfer or information outside your country.
Disclosing Personal Information
We may share your Personal Information with corporate affiliates to carry out transactions you request, to make our business more responsive to your needs, and so that our affiliates may provide you with information about their products and services.
In addition, we may share Personal Information to carry out transactions you request with Business Partners that help Garnet River or our affiliates customize, analyze and/or improve our communication or relationship with you. This may include requests relating to Garnet River’s products or services. We will only share Personal Information with Business Partners who share our commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent.
We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies; to combat fraud or criminal activity; as required by law or regulation; if all or part of Garnet River is sold to or merges with another company; if Garnet River reasonably believes it is necessary to protect the rights of Garnet River, its customers, the public, or others; or with your consent.
We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with selected third parties for any purpose.
Integrity and Security
International Data Transfer
Garnet River employs data protection measures designed to meet applicable international cross-border data transfer requirements to protect Personal Information.
Selecting Your Communication Preferences & Accessing Your Personal Information
If you would like to stop receiving future marketing communications, or wish to review or modify your Personal Information, please contact us. Please allow up to 30 days for any request regarding email preferences to take effect. You may also use the “Unsubscribe” link from any marketing email you receive from us. We will retain your information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. Even when you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you have elected to participate.
No Collection of Personal Information from Children
Garnet River does not intend to collect Personal Information from children who identify themselves as being under 18 years of age. If you are under 18 years of age, please do not submit any Personal Information on this site without the express consent and participation of a parent or guardian.
Cookies and Log Files
Our Websites use “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file.
You have the ability to accept or decline cookies. Many web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Websites and services that depend on cookies. Learn more about cookies.
Analytics / Log Files
As is true of most websites, our Websites gather certain information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may link this automatically-collected data to Personal Information in order to personalize our communications with you.
Links to External Websites
Data Integrity and Access
Garnet River employs commercially reasonable managerial and technical measures to protect the security and integrity of Personal Information collected online at its Websites. You acknowledge, however, that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Garnet River strives to protect your personal information, Garnet River cannot ensure the security of any information you transmit to or from this site.
Expressing Preferences If You are a Customer of a Garnet River Client
Garnet River has no direct relationship with the individuals whose personal information may be included in event data processed by Garnet River. Individuals, who may be clients’ customers or employees, seeking to correct, amend or delete personal information about them that may be included in such event data, should direct his or her query to a representative of the Garnet River customer (the data controller) who provided the data to Garnet River. If the client asks Garnet River to remove the data, Garnet River will respond to the request as soon as reasonably practical. If you are a customer of one of our clients and would no longer like to be contacted by that client, please directly contact the client of which you are a customer.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How to Contact Us
If you would like to contact us for any reason regarding our privacy practices, please contact us or send postal mail:
60 Railroad Place, Suite 501
Saratoga Springs, NY 12866
Last Updated: December 12, 2022