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In the meantime, continue to browse our site to learn more about who we are, what we do, and how we partner with our clients to innovate around people, processes, and technology to improve organizational performance.

  • Photo of GarnetCare healthcare business solutions specialist

Garnet River launches GarnetCare

New healthcare business solutions practice will help health plans, administrators, hospitals and providers improve customer experience and program performance through system and process optimization.

  • Photo of couple with healthcare consultant reviewing Medicare Advantage AEP must-dos checklist

Six must-dos as the Medicare Advantage Annual Election Period approaches

Over the last decade, enrollment in Medicare Advantage has more than doubled. For health plans and the healthcare BPOs that often support them, this represents tremendous opportunity—provided they can navigate the demanding regulations. With the Annual Election Period (AEP) rapidly approaching (running October 15 to December 7th), here are six items Medicare Advantage Plans and BPOs must ensure are complete within the CMS regulatory timeframes.

  • Process Assessment for RPA

Process assessment is the driver of successful RPA implementation

Most organizations have a lot of ideas for automation candidates, but many never ask this basic question: what is the real business value of automating the process? Process assessment identifies RPA opportunities that are easy and quick to implement…while offering tangible savings and benefits.

  • RPA optimizes patient revenue cycle

RPA adds value across the patient revenue cycle

The typical flow of the patient revenue cycle can be divided into three sections: Patient Access, Care to Claim, and Claim to Payment. In each of these sections, Robotic Process Automation (RPA) can add value by executing repeatable process traditionally carried out by a human worker. The result: improved efficiency, greater accuracy, reduced cost, and higher employee satisfaction.