Case Study

The Practice
Quality Assurance & IVV

The Client
A state agency in the Northeast

The Challenge
In 2018, approximately 30% of DDI projects exceeded the approved budget of allocated DDI hours by allowing frequent changes to the projects’ scope and requirements, as well as inconsistently monitoring IMS tasks and timelines.

The Solution
Garnet River created a database and reporting tools which allowed the agency to closely monitor DDI project progression in accordance to the Basis of Estimations (BOEs) and IMS project schedule by implementing the following:

  • Change Advisory Board (CAB) was developed to approve any changes to scope and/or requirements that will impact the approved allocated hours and budget for each project.
  • Weekly hours burn rate reporting was created to monitor vendor hours worked on a weekly basis to ensure hours are in alignment with approved BOE per SDLC phases.
  • IMS plan changes were made to track resource hours per project plan task to identify timeline delays more quickly and resolve issues and risks more efficiently.
  • 50+ queries were developed to analyze Supplemental Invoice data per project by resource hours and costs in comparison to IMS project tasks and resources ensuring billing is in alignment with approved BOE and IMS schedule.
  • Budget Tracker was developed to continuously monitor the Fiscal and Contract year approved budgets to ensure DOH had the ability to work on “unplanned” Release work while staying within budget constraints.

The Impact
Less than 5% of DDI projects exceeded their approved hours and budget in 2020. The projects that did exceed approved hours had received prior approval via the CAB.