Case Study
The Practice
Robotic Process Automation
The Client
A leading retail grocery chain with over 32 locations in Upstate New York, Vermont, Connecticut, Massachusetts, New Hampshire, and Pennsylvania.
The Challenge
Time-consuming, redundant tasks were taking up precious time of valuable employees.
The Solution
We deployed a Robotic Process Automation (RPA) solution. RPA is an advanced form of business process automation where bots (digital robots) mimic tasks performed by a human on their computer with or without human intervention. We created an attended bot, which relies on human intervention for some steps, that would gather the necessary information and format it into a standard template to distribute two weekly compliance reports to senior executives.
The Impact
By utilizing the bot, HR employees have four additional hours per week to spend on more value-adding and complex tasks while the bot automatically creates the compliance reports.
