Case Study
The Practice
Cloud & Infrastructure
The Client
A private golf resort in Florida with a world class 18-hole course, a 9-hole executive course, 3 restaurants, 2 bars, and 70 guest suites—operating 24/7/365. It also hosts the PGA Tour by Mastercard which is attended by thousands of spectators every March.
The Challenge
Club IT administration staff required central monitoring, antivirus management, patch management, and second-level support from an established service provider. An independent consultant was leaving gaps in their security, maintenance, and backup posture. Having only one IT person wasn’t working out and they found themselves in a constant break-fix cycle.
The Solution
Garnet River was brought in to provide guidance and a solid support infrastructure. After an initial assessment, we worked with the onsite administrator to remove obsolete software, defective hardware, poorly working antivirus, and inadequate backup systems. We then began Co-Managed IT Services where Garnet River remotely manages all patches, backups, antivirus updates, network monitoring and security, office 365, email security and alerting. Co-managed services provides the necessary support to the onsite staff, as well as CTO level guidance on new projects and initiatives.
The Impact
Garnet River has worked with the club for over three years, ensuring smooth and reliable IT operations. During a period of no IT staff onsite, we smoothly assumed IT roles and then ensured a clean transition to the new onsite staff. Their onsite IT can now focus on urgent requests and other tasks knowing the systems and security of the organization are well cared for by Garnet River.
