Case Study
The Practice
Cloud & Infrastructure
The Client
A nonprofit for autistic children with over 100 staff members who support adults and children with autism and other developmental disabilities. Operating out of NYC with on-premise, remote, and mobile workforce components, their IT needs are as unique as those they serve.
The Challenge
With leadership and staff changes happening simultaneously, the organization contacted Garnet River for their IT services expertise.
The Solution
During the organization’s transition period we performed a complete IT and HIPAA audit, assumed control of all IT systems, transitioned away from the IT Director, assisted with the hiring process of the new IT staff, and implemented our Co-managed IT solution in their organization. Garnet River performs all day-to-day tasks of monitoring backup, antivirus, mail security, office 365, mobile device management, remote worker VPN support, and management reporting. We provide second level support to the onsite IT staff, as well as scheduled calls with the client to provide CTO level guidance on new projects and initiatives.
The Impact
Our client has enjoyed smooth IT operations for over two years while engaged with Garnet River. Their onsite IT staff can focus on urgent requests and other tasks knowing the systems and security aspects of the organization are well cared for by Garnet River.
